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Every sponsor is responsible for updating their records to include children 21-23 yrs old going to college. A letter from the school registrar certifying full-time course of study leading to an associate’s degree or higher and anticipated graduation date.

Dual Military

If you are an Active Duty member and have married another Active Duty member, you will need to provide your Marriage Certificate, Social Security Card and another form of ID. Both will have to be present or will need an ORIGINAL Valid power of attorney.

Secondary Dependent Parent

You will need to provide DD 1172-2, a DFAS letter of approval, Service Member’s SPOUSES Birth Certificate and a valid Photo ID. Please note that all documents must be translated into English and must be certified.

Court Order Ward

You will need to provide a Court Document placing the child in the member’s household for more than 1 year, Birth Certificate and Social Security card. Please note that all documents must be translated into English and must be certified.

Eligible Disabled Veterans

100% Disabled and unemployable Veterans must provide two valid form of ID, a VA letter authorizing benefits, and DD214 or Statement of Service. If enrolling spouse or dependents please refer to appropriate topic for documents required.

Lost/Stolen-Dependent

You will need a lost memorandum; obtained at DEERS if E6 and below in order to replace your ID card. Dependents over the age of 18 will also need to provide two forms of ID. College Students will also need to provide their original college letter.

Lost/Stolen ID

Customers whose ID card was lost/stolen will need to have a signed memo from their Command Sponsoring agency (Command, Organization) which states the ID card has been reported lost/stolen prior to receiving a new ID card. A police report may be requested;

Blocked out or Locked out

You will need to unlock your CAC card. Please have a 6-8 digit PIN number (You Choose) ready when you come in.

Walk-in Customers

All walk-in customers are seen on a first come, first serve basis. Wait times for walk-ins can be up to 2 hours if we are very busy. To avoid the possible wait, schedule an appointment and be seen within minutes of your scheduled time.

Source: RAPIDS Website

Cancel / reschedule appointment

Customers will need to know their confirmation number to cancel/reschedule an appointment. Please keep a copy of your appointment confirmation page. If more than five minutes late for your appointment you will need to reschedule.

Identification Types

Primary ID Types: Sponsor ID, Dep. ID, Drivers Lic., etc.. Secondary ID Types: SS Card; The complete list can be found at www.facebook.com/FtCampbellDEERS. ALL CUSTOMERS req. 2 forms of ID, and must match DEERS name. (Including middle initial)

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Opening Hours

  • Monday: 07:30 - 15:30
  • Tuesday: 07:30 - 15:30
  • Wednesday: 07:30 - 15:30
  • Thursday: 09:00 - 15:30
  • Friday: 07:30 - 15:30
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