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Use of Defense Personal Property System Mandatory for Personally Procured Moves

From Commander, Fleet and Industrial Supply Centers Public Affairs

SAN DIEGO (NNS) -- All Navy service members and eligible civilians must now arrange personally procured moves using the Defense Personal Property System which can be accessed at www.move.mil.

SMARTWebMove, the Navy's legacy system for arranging household goods moves online, is being phased out.

DPS is a centralized, integrated system — a "one-stop" source for managing a household goods move. The system provides convenient access to household goods shipment information 24 hours a day, seven days a week.

Service members are to use www.move.mil for all household goods move arrangements except for the following categories: joint moves where both adults in a household are service members / Department of Defense civilians, local moves other than personally procured moves, and shipments that include boats or mobile homes.

Contact the local Personal Property Shipping Office if a household goods move falls into any of the exception categories.

DPS also serves as a conduit for a direct relationship between DoD customers and transportation service providers throughout the entire moving process. Customers can use DPS to settle claims directly with their transportation service provider. Claims protection includes full replacement of lost items or items damaged beyond repair.

Navy service members are required to complete customer satisfaction surveys related to household goods shipments. The CSS is a critical component of DPS. Your opinion counts; the survey results help determine which carriers provide best value service, and give program administrators the information necessary to provide the outstanding relocation service DoD service members and civilians deserve. A link is provided in the e-mail sent after a household goods shipment is delivered, or visit www.move.mil and click on the survey link.

E-mail questions or requests for more information to householdgoods@navy.mil.

COMFISCS provides an array of integrated global logistics and contracting services to Navy and Joint operational units across all warfare enterprises.

COMFISCS is responsible for facilitating best business practices and efficiencies across the seven FISCs located in San Diego, Calif.; Norfolk, Va.; Jacksonville, Fla.; Yokosuka, Japan; Pearl Harbor, Hawaii; Bremerton (Puget Sound), Wash.; and Sigonella, Italy; and for optimizing the performance of base supply functions and standardizing levels of service across 11 regions and 77 Navy installations.

Comprised of more than 7,000 military and civilian logistics professionals, COMFISCS operates as a single cohesive team providing global logistics services from 135 locations worldwide.

A component of the Naval Supply Systems Command, headquartered in Mechanicsburg, Pa., COMFISCS is part of a worldwide logistics network of more than 22,500 military and civilian personnel providing combat capability through logistics.
 

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