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Making Busy Summer Move Season more Efficient

July 9, 2010
Source: http://www.dodlive.mil/

Col. Michael J. Miller works at USTRANSCOM as program director of the Joint Program Management Office Household Goods System and is responsible for the Defense Personal Property System (DPS) and Customer Satisfaction Survey. DPS is a centralized, integrated system serving as the one-stop source for managing personal property moves.

Summer time is move time! As we all know, more military families move in the summer months than at any other time of year, and the Joint Program Management Office for Household Goods Systems (JMPO) has been very busy.  

In April, we launched a number of new capabilities within the Defense Personal Property System (DPS) to make the move process more convenient and efficient in time for the busy summer move season. Perhaps the most important improvement was to the Customer Satisfaction Survey (CSS). Now, within seven days of a ‘delivered’ household goods shipment, servicemembers receive an email with a direct link to the survey, and after answering 12 simple questions, you’re done!

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We need every DoD servicemember and civilian to remember that the CSS is your opportunity to tell us about your move, and we’ve got to hear the ground truth.  

The CSS factors heavily into which moving companies and carriers DPS/DoD uses for military moves. Since you all are the ones experiencing the move process firsthand, we need to know what you think. Each and every survey is scored and counted, so whether you had a great move and excellent service, or a difficult move with disappointing service, we need to hear from you in order to make the move process better for you and your fellow airmen, sailors, soldiers and corpsmen.  

We in the JPMO will “keep pressing” to serve you better because you, the customer, are our top priority! Check out http://www.move.mil/ for more information.  

For more information about smart moving tips, visit the AFPS Family Matters blog to read the following posts:

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