No matter how well you have planned your move, emergencies do
happen.
Before you leave, make sure you have all important papers with you -
not packed with your household goods. Make sure you have important numbers such
as Staff Duty officer (see below), and, if possible, your sponsor's
number.
The American Red Cross is always available for emergency aid.
Contact the nearest chapter listed in the local phone directory. Also see
Contact/Links in this section.
Army Emergency relief (AER) can provide
financial assistance to meet unforseen required travel and related maintenance
expenses such as transportation, lodging or food when applicable due to
extraordinary costs involved with permanent change of station(PCS).
Emergency Contacts
| Contact |
Telephone |
| Staff Duty Officer |
803-751(DSN/734)-7611/-7612 |
| Chief, Officer Section |
803-751(DSN/734)-6606/-4908 |
| Chief, Enlisted Personnel |
803-751(DSN/734)-4615/-4411 |
| Welcome Center |
803-751(DSN734)-7642/7576 |
| Welcome Center |
toll-free:1-800-276-6984 |
| Army Community Service Relocation |
803-751(DSN/734)-4868 |
EMERGENCY
ASSISTANCE WHILE TRAVELING
PERSCOM significantly changed the way it
provides assistance to soldiers and family members when they are moving to and
from overseas. Since 1974 the PERSCOM Personnel Assistance Points (PAPS) have
existed to support the emergency, administrative and logistical needs of
soldiers, Department of Defense civilians and family members traveling to and
from overseas. However, recent mandated staffing reductions have forced PERSCOM
to close the PAPS and modify the manner they provide such support in the future.
The current schedule calls for the PAPS at JFK, St. Louis, Charleston to close
June 30, followed by the closure of the Philadelphia PAP on Aug 30. The Atlanta
PAP will close its doors a year later, on June 30
1998. In place of PAPs, PERSCOM will establish a single
element located at its headquarters in Alexandria, Va. This centralized
operation which will be called the ATAC become operational July 1 and can be
reached at : 1-800-582-5522
The ATAC will be operational M-F 6a.m. to
10p.m. Eastern time.
If a soldier or family member has an emergency they may
call the toll-free number, leave a message identifying the nature of the
emergency and the number at which they may be reached. Then, by following the
instructions on the voice mail system they can indicate their situation
requirements.
While the ATAC will not perform all the functions previously
handled by the PAP, it will assist in helping solve the most common problems
encountered by soldiers and families traveling worldwide.
Specifically, the
operation will handle actions that can be accomplished by telephone and FAX such
as: * requests for leave extensions * arrangement or changing of port calls *
issue and amend orders, and * arrangement of next of kin overseas travel under
Invitational Travel orders.
Important contact information for
ATAC:
mailing
address
Commander, U.S. Total Army Personnel
Command
ATTN:
TAPC-PLO-TC
Alexandria, Va.
22332-0430
message address: CDR PERSCOM ALEX
VA//TAPC-PLO-TC//
email address:
atac@hoffman-emh1.army.mil
toll-free phone:
1-800-582-5552
or DSN: 221-1547
See FINANCIAL ASSISTANCE and MUST KNOW ITEMS.