In the last 12 months BBB has received nearly 1,800 complaints from consumers who noticed unusual charges on their credit cards. The complaints are against Affinion Group, an affinity-marketing company formerly known as Trilegiant. Most complainants say that they discovered unexpected credit card charges for membership services such as "Shoppers Advantage," "Privacy Guard" or "Great Fun." Charges ranged from $12 to as much as $59.99 per month. Some complainants had been charged by Affinion Group every month for several years, ultimately paying hundreds of dollars for services they never took advantage of or even realized they were signed up for.
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